Privacy Policy

We collect only what the app needs to run your society’s billing, communication and record-keeping. Specifically:

• To create and manage your account, and connect you to the right society and flat.
• To generate maintenance bills, record payments, and show you an accurate running balance.
• To deliver notifications — bill due dates, payment confirmations, announcements — to your device.
• To let your society’s admins manage residents, billing, expenses and shared records, which is the core purpose of the app.
• To keep a security audit trail of sensitive actions (like login and payment approvals) so misuse can be investigated.

We do not use your data to build an advertising profile, and we do not sell it.

NG Home is a shared, per-society app by design, so some information is visible to other people in the same society — this is core to how it works, not a third-party disclosure:

• Society admins and committee members can see residents’ names, flat numbers, contact details, and billing/payment status, so they can run the society’s finances.
• Other residents can see the shared maintenance statement (which flats have paid, in aggregate), and any announcements or public meeting minutes — but not another resident’s private contact details or payment reference numbers.

Outside of your own society, we share data with exactly one external service, strictly to run the app:

• Expo (the app’s push-notification infrastructure) receives your device’s push token to deliver notifications. It does not receive your name, bills, or any other account data.

We do not share your information with advertisers, data brokers, or any other third party, and we do not sell it under any circumstance.

Your data is stored on NG Home’s backend servers and transmitted over encrypted HTTPS connections. Passwords are stored as one-way hashes — nobody at NovaGade, including support staff, can read your actual password. Session tokens on your device are kept in the operating system’s secure, encrypted storage (iOS Keychain / Android Keystore), not in plain app storage.

We keep your account and society records for as long as your account is active, and for as long as your society needs them for its financial and administrative records — maintenance billing history in particular is often kept long-term for audit purposes, the same way a housing society would keep paper records. If you leave a society or delete your account, we remove or anonymize personal data that is no longer needed, except where we’re required to retain it (for example, financial records under applicable law).

• Access & correction: most of your profile details are editable in-app. For anything that isn’t, contact us and we’ll update it.
• Notifications: you can disable push notifications from your device’s system settings at any time.
• Account removal: ask your society admin to remove your membership, or request deletion directly — see our Account & Data Deletion page.
• Data export or deletion requests: email us (below) and we’ll respond within a reasonable time.

NG Home is a residential-society administration tool intended for adult residents, committee members and staff. It is not directed at children, and we do not knowingly collect personal information from anyone under 13 (or the relevant minimum age in your jurisdiction). If you believe a child has provided us with personal information, contact us and we’ll delete it.

If we make material changes to this policy, we’ll update the “Last updated” date above and, where the change is significant, notify you in-app. Continuing to use NG Home after a change means you accept the updated policy.

Questions about this policy, or a request about your data, can go here: